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Report a Horse Welfare Concern

Welfare concerns involve lots of work from different organisations, all which have varying abilities and procedures when dealing with jobs. This informative video includes talks from welfare personnel from BHS, World Horse Welfare and Blue Cross, and aims to highlight the ‘ins and outs’ of dealing with welfare concerns.


If you have personally seen a neglected or mistreated horse that you are concerned about, please contact the Welfare team. Contact us to report horse horse neglect, cruelty or abuse. All reports are fully confidential.

Telephone: 02476 840517*


*Calls may be recorded for monitoring purposes

The office is open from:

  • Monday-Thursday from 8.35am-5pm
  • Fridays from 8.35am-3pm.

If you would like to report an urgent horse welfare concern outside of office hours: England and Wales contact the RSPCA on 0300 1234 999, Scotland contact the Scottish SPCA on 03000 999 999, and Northern Ireland contact the USPCA on 028 3025 1000

If you are not able to speak with a member our team initially, please leave a message with your name and contact number. We aim to respond to all messages by the end of each working day.

Find out more about how we respond to a welfare concern.

Reporting Information Requirements

  • Details of why you are concerned 
  • Horse(s) details – number, colour, sex (if known), age (if known)
  • Name of owner and/or landowner (if known)
  • The location of the horse(s). The more information you can give us the better, even if the precise address and postcode is unknown. Please try to give additional local information such as nearby main roads and landmarks.
  • Photos are helpful if you can take some pictures of the horse(s) safely and without trespassing. These can then be emailed to with the other details required.
  • Your contact details. We always keep your details confidential. Learn why we need your contact details. 

Important Information

  • We are unable to respond to welfare concerns reported to us through social media.
  • If you have already reported your concerns to another welfare organisation and they have confirmed that they will be investigating, please do not contact other organisations and charities.
  • Please only contact us if you have personally seen a horse(s) of concern. Unfortunately, we can't take calls about second-hand information, including content seen on social media.
  • Throughout the UK, horses are managed and kept in many different ways. Sometimes we may not agree with the way in which a horse is kept but if its needs are being met and the horse is not suffering, then we are unlikely to be able to take any action.

Find out more information about what is a welfare concern.

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