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Raising a concern

If you have a concern about something, this page will tell you how you can raise a concern, and what support you will receive.

  • Last reviewed: 28th May 2024
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Policy Statement

We are committed to making sure that all communications and interactions with our members, our volunteers, the public, our supporters and all who engage with us are of the highest possible standard. This includes anyone involved with BHS assessments and programmes. We listen to all views and feedback received, welcoming both positive and constructive feedback, so that we can continue to improve the society and the services which we offer.


If your concern is about the welfare of a horse or pony, please follow this link:

Report a welfare concern | The British Horse Society (


If you are worried about a child, young person or adult at risk or have a safeguarding concern please follow this link:

Safeguarding | The British Horse Society (


If your concern is regarding access to a bridlepath or public right of way, please follow this link:

Reporting an access or off-road issue The British Horse Society (


If your concern is regarding our Whistleblowing Policy, please follow this link:

Whistleblowing Policy - The British Horse Society (

Other concerns

If your concern is regarding anything else, please follow this link:

Reporting a concern - The British Horse Society (

The BHS is inclusive and committed to encouraging disadvantaged communities, specialist organisations, faith groups, people from ethnically and culturally diverse backgrounds, disabled people, and people from the LGBTQ+ community to enjoy horses and riding. Please be assured that if you require any assistance with your concern, we’ll always be able to help.

Please contact us for more information on 02476 840500 or


Monitoring and Review:
This document and its content will be reviewed on a three-year cycle, or earlier should it be needed, to ensure it remains fit for purpose and reflects the types of complaints that have arisen.