Many issues and concerns can be resolved quite easily by better understanding and communication between the parties concerned. This should be your first option. Please contact the relevant BHS Team for an informal discussion regarding your concern or dissatisfaction.
It may be possible to resolve the issue by providing clarity, an explanation, an apology, or a further course of action. Where it’s not possible to resolve the issue, we may ask you to submit your concern in writing as a formal complaint, so that we can carry out a more comprehensive investigation. We define a complaint as any ’expression of dissatisfaction’ by one or more people about the standard of service provided by the BHS.