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Advice for all BHS Centres | Coronavirus (Covid-19)

12 Mar 2020


Please note, while the guidance is current at the point of publication, it may quickly be superseded following further government updates, or changes to the situation. Please bear with us while make these changes.


1. Keep updated through following government led NHS advice – the links below will direct you to the current advice points – encourage all clients and staff to do the same

2. Biosecurity - follow recommended hygiene and disease prevention for all working practices at the centre

  • Update risk assessment as required, based on footfall and centre specific activities
  • Ensure there is sufficient access to appropriate working hygienic hand washing/drying facilities and consider additional provision of sanitizer at key location points on the premises for example entrance, reception, exit.
  • Follow and publicise Government advice to staff and clients

How to avoid catching or spreading the virus

3. Determine a contingency plan that includes consideration of the following areas:

a) How will you manage continuity with staffing levels to ensure your current working practices can continue?

  • Can you access temporary staffing cover, such as freelance grooms or coaches should any member of staff not be able to work due to self-isolation
  • Can you provide current staff with key skills/knowledge to enable them to temporarily undertake/understand roles outside of their normal remit? Sharing the workload

b) How can you manage client expectations - both riding school clients and owners of horses at livery?

  • Consider adapting your normal communication practices in this situation, consider setting up whatsapp groups and a dedicated place on your website for updates
  • Assure all clients of the preventative measures you are currently undertaking and the contingency plans you have in place

c) How can you manage if livery clients either choose to, or are unable to, attend to their horse (as per their livery agreement or contract)

  • Communicate with owners to involve and notify them of proposed work plans for caring for their horses
  • Consider an appropriate ‘sharing care’ plan between DIY owners – such as grouping yard areas together or shared care based upon owners’ work commitments
  • Notify clients promptly, both verbally and in writing of any unavoidable increase in livery charges that may be incurred if you are required to increase paid staffing

4. Communicate with all stakeholders

  • Clear and timely communications with all stakeholders is important – keeping everyone up to date with the contingency plans you have in place

5. Business impact considerations

  • Clarify if your business continuity insurance policy provides sufficient coverage for any financial losses suffered – is there anything additional that you need to do?
  • Explore opportunities for extended payment terms with suppliers, landlords etc if necessary

6. Keep up to date with your veterinary practice

Useful advice for regarding veterinary visits can be found here. For Riding Schools, vets are being advised to delay inspection visits, this may mean that your annual Local Authority licencing inspection is delayed.

Further information


Please read our information and advice for horse owners and business owners during the Coronavirus (Covid-19) outbreak


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