BHS Membership FAQs

Thank you for continuing to support the great work we do for every horse and rider.

• If you pay by Direct Debit, you will be notified before your renewal date, receive your membership card, then your membership will automatically renew
• If you pay by Direct Debit and would like to make changes to your membership, please call our Membership team
• If you don't pay by Direct Debit, you will receive a renewal letter prior to your renewal date

Your BHS membership begins when payment confirmation is received via email if you have joined online, or verbally confirmed by the BHS membership team if you've joined over the phone. If you have sent in a cheque or direct debit form, you're insured from the day your cheque or form is received by the BHS membership team.

BHS membership runs for 12 months from the date you sign up.

You will receive your BHS membership card by email as soon as your membership is set up.

BHS membership cards are sent as part of your welcome or renewal email. If you don't receive your welcome email shortly after joining, it's worth checking your junk or spam folder just in case it's been filtered there.

We made our membership cards digital to help reduce environmental impact of card printing and postage, as well as minimising our admin costs, resulting in more money being spent on our charitable objectives.

Fortunately, membership cards are now digital, so there's no need to worry about losing a physical card.

If you've deleted it from your digital wallet, simply find your original welcome or renewal email. From there, you can re-add your card to your Apple Wallet or Google Wallet in just a few taps.

Your digital membership card lets you quickly check your insurance expiry date, prove your insurance when needed, and access your membership number so you can make the most of your benefits.

You will find your BHS membership number on your digital membership card.

Your membership number will be provided on completion of the joining process, whether you join online or over the phone.

You can change your direct debit details for your BHS membership by calling 02476 840506 and speaking to our friendly membership team.

If your membership isn't paid on time, you may temporarily lose access to some benefits, including insurance cover.

The easiest and safest way to keep on top of your payments is by direct debit (UK bank accounts). You may still receive British Horse and our e-news up to one month after a payment as not been received whilst we try to get in contact with you.

Yes - you can choose to pay for your BHS membership monthly instead of annually. This can be a helpful way to spread the cost across the year rather than paying in one lump sum.

Please note, BHS membership runs for 12 months. If you choose monthly payments, this is an annual policy and the charity is unable to give refunds if you decide to cancel part way through the year.

Yes, you can change your membership tier during the year. To do this, contact our Membership team, who can help you switch to a tier that better suits your current needs.

Yes, you can amend your membership subscription at any point during the year and add family members. When we regrade a membership, we will set up your new membership for a full year (giving you a discount for any remaining months left on your current membership).

No, we'll amend the subscription for you on your renewal.

Your subscription changes from a BHS Gold Junior to Adult after your 18th birthday.

If you would like to cancel or amend your direct debit, please contact the membership team.

Please note, this is an annual policy and your membership runs for 12 months. The charity is unable to give refunds outside of the 14 day cooling off period (new members only) or if you decide to cancel partway through the year.

We’re sorry to hear you may wish to cancel your membership. BHS membership runs for a year and the charity is unable to give refunds if you decide to cancel partway through the year. We hope as a horse lover you would be happy to still support the charity for the remainder of the year.