Frequently Asked Questions - Membership
What if I want to cancel my Direct Debit?
You are buying an annual membership. At the point of renewal you will receive your renewal documents. If you chose to cancel your membership at this time you should notify your bank to cancel your Direct Debit and also the BHS Membership Department.
What if I pay my membership a little late?
It is important to pay your membership on time to ensure that there is no break in your benefits of membership. We advise you pay by direct debit if you have a UK bank account to ensure peace of mind. If insurance is included in your membership a late payment will mean that you are not insured. Please note that you may continue to get communications such as British Horse or E-news for up to one month after a payment has not been received whilst we are contacting you about missed payments.
How long until my membership pack arrives?
Some times of the year are busier than others, but as a general rule you should receive your membership card and pack 10-14 days after joining the BHS. Your membership pack will be sent out by second class post or by the appropriate postage if overseas.
What if I have lost my membership card?
The BHS will supply you with a free replacement card just give us a call.
When do I have to pay the adult membership fee?
On your first renewal after your 21st birthday we will amend your subscription from Gold Junior to Gold Adult.
How long does the membership last?
It is an annual subscription and is valid from the day of joining for a full year.
Can I add a family member to my membership before my renewal is due?
Yes, you can amend your membership subscription at any point during the year and add family members. When we regrade a membership we will set up your new membership for a full year. (giving you discount for any remaining months left on your current membership.
If I cancel my membership before the end of the year do I get a refund?
The BHS is an annual subscription and as a charity do not give refunds if you decide to cancel part way through the year.
Can I upgrade my membership level during the year?
Yes, just call us if you want to make changes to your membership subscription. When we regrade a membership we will set up your new membership for a full year. (giving you discount for any remaining months left on your current membership).
How do I change my Direct Debit details?
You can do by calling 02476 840506 and speaking to our friendly membership team.
I have a British Forces Post Office (BFPO) address. Can I join as a UK member?
If you have a BFPO address, you’re eligible for all the benefits of UK membership. Please call our friendly team on +44 2476 840506 to join today.
I need a membership number to apply for my exam. What should I do?
Your membership number will be provided on completion of the joining process, whether you join online or over the phone.