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Frequently Asked Questions - Membership

What if I want to cancel my Direct Debit?

You should notify your bank to cancel your Direct Debit and also the BHS Membership Department.

What if I pay my membership a little late?

You get up to one month after your due date to make your membership payment. All benefits will cease after this time if payment is not received. We encourage members to pay by Direct Debit to ensure that your membership doesn’t lapse.

How long until my membership pack arrives?

Some times of the year are busier than others, but as a general rule you should receive your membership card and pack 10-14 days after joining the BHS. Your membership pack will be sent out by second class post or by the appropriate postage if overseas.

What if I have lost my membership card?

The BHS will supply you with a free replacement card.

When do I have to pay the adult membership fee?

You will be contacted by the membership department when you have to pay the adult rate. It will be at the first renewal date after your 21st birthday.

How long does the membership last?

It is an annual subscription and is valid from the day of joining.

Can I add a family member to my membership before my renewal is due?

Unfortunately, we are unable to make changes to family membership part way through the your membership year. However, please call our membership team on 02476 840506 to discuss your needs and how to arrange membership for your additional family member.

If I cancel my membership before the end of the year do I get a refund?

The BHS is an annual subscription and as a charity do not give refunds if you decide to cancel part way through the year.

Can I upgrade my membership level during the year?

Yes, please call 02476 840 506 and speak to a staff member of the membership department. You will pay the difference for remaining time of your membership period prior to renewal.

How do I change my Direct Debit details?

You can do this through the members-only area or call 02476 840506 and speak to a staff member of the membership department.

I have a British Forces Post Office (BFPO) address. Can I join as a UK member?

If you have a BFPO address, you’re eligible for all the benefits of UK membership. Please call our friendly team on +44 2476 840506 to join today. Please note that BFPO addresses cannot currently be used to join online. We apologise for any inconvenience.

I need a membership number to apply for my exam. What should I do?

Your membership number will be provided on completion of the joining process, whether you join online or over the phone.

Membership options

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