These Terms and Conditions apply to all British Horse Society (BHS) courses that are organised and delivered by BHS Accredited Professional Coach Team.

By booking a BHS Course the delegate (or their parent/carer if under 18) agrees to the following Terms and Conditions.

It is strongly recommended that candidates, and a parent/carer of a delegate who is under 18 years of age, are familiar with BHS Education and Assessments Policies. 

3.1. Accredited Professional discounts

An Accredited Professional who has course discounts as part of their membership must have the relevant in date membership at the time of the course taking place. Failure to do so will result in the course fee being paid in full by the delegate.
If the delegate is not an Accredited Professional at the time of booking but then becomes an Accredited Professional (where discounts are included) before the course date. A full refund can be requested if the booking has been made no more than two months prior to their membership being activated. The request must be made in writing to the Accredited Professional Team- accreditedprofessionals@bhs.org.uk 

3.2. Timeframe

Courses close for bookings three working days before the course date. We are unable to accept any late bookings after this time. 

3.3. Booking confirmation

Delegates will receive written notification of the course date/ centre via email. Delegates who do not receive an email within one working day of the booking are asked to contact the Accredited Professional Team as failure to arrive on the correct date will result in a loss of fee. 

3.4. Delegates under 18 years of age

First Aid courses only- Any delegate aged 14 or 15 must be accompanied by a paying adult.
Safeguarding courses only- Any delegate aged 16 or 17 years old must be accompanied by an adult over 18. The accompanying adult will be required to pay for their space. 

Courses will be conducted in the English language.

Pregnant women must be able to carry out any practical tasks asked of them during the course (e.g. give two rounds of CPR). If you are unable to complete tasks you will be asked to retire which may result in the loss of fee and the qualification not being achieved. Nursing mothers may bring their babies with them to the course accompanied by a responsible adult who cares for them outside of the course environment for the duration. 

No dogs are permitted at any BHS courses, except for service dogs. If a service dog is required, please let the BHS Accredited Professional Team know at the time of booking via email to accreditedprofessionals@bhs.org.uk 

7.1. Retiring from course

At any point during your course, you choose to retire, it will be down to the presenter if you have passed the course or not. Failure to complete the course in full may result in the delegate having to retake the course in full and pay full price for the rebook.
 
7.2 Attendance of course

You are required to maintain a presence during all courses. Failure to engage in the course may result in being unsuccessful in completing and a follow up conversation with the presenter will be required to confirm knowledge learnt.

7.3. Delegate conduct

Any BHS employee, BHS presenter, BHS Centre employee or someone working on behalf of BHS has the right to stop working with any delegate who does not behave appropriately or safely.

7.4. Recording Equipment

The use of any recording equipment (by delegates, accompanying adults, or Centre staff) is prohibited during any part of the course delivered at a Centre or online.

All courses are subject to cancellation/alteration/postponement. BHS will make reasonable endeavours to provide delegates with 10 working days’ notice, however there may be circumstances when this is not possible. In the event of cancellation/alteration/postponement, BHS will use all reasonable efforts to offer a delegate an alternative booking. If the delegate chooses not to accept the alternative booking a full refund of the course fee will be provided. BHS is unable to reimburse costs incurred other than the course fee (for example, travel costs or accommodation) and delegates may wish to arrange independent insurance to cover these costs.

In the event of extreme weather conditions, courses may be cancelled at short notice. While BHS will endeavour to notify delegates, delegates are advised to call the Centre the day before if in any doubt.
If a course continues to run, delegates who fail to arrive for any reason (including weather conditions and weather warnings) are liable to forfeit their fee. It remains the responsibility of the delegate to determine whether it is safe to travel and attend the course. BHS accepts no liability for any travel-related decisions or consequences. BHS are unable to reimburse costs incurred (for example, accommodation or course fee) and delegates may wish to arrange independent insurance to cover these costs.

In accordance with UK Consumer Contracts Regulations, a 14- day cooling off period applies, beginning the day after the date of booking. Should you choose to cancel within this period, a full refund will be issued less a £5 administration fee to cover processing costs. Delegates can request a free transfer within the cooling off period. The cooling off period applies only when a course has not yet taken place or commenced. 
In all cases, email notification must be made to the BHS Accredited Professional Team with accompanying medical evidence where applicable. All written notice should be made by the delegate if they are 18 or over, or the delegate will need to provide written confirmation stating who BHS can speak to on their behalf. Where a delegate is under the age of 18, the parent/carer must act on their behalf.

10.1. Cancellations and transfers on medical grounds
10.1.1. Cancellations

Delegates who are unable to attend their course due to medical reasons are required to forward a medical note no later than five working days after the intended course date. If a cancellation is requested, 75% of the course fee will be refunded on receipt.

10.1.2. Transfers (including Accredited Professionals)

Delegates who are unable to attend their course due to medical reasons are required to forward a medical note. On receipt of medical evidence, a credit voucher for the course fee, minus 25% (Safeguarding course only) or £25 for any other course will be issued. You will have three months to re-book a course using the voucher code before it expires. You will be liable for any increase in fees applicable at the time of re-booking.

10.2. Other cancellations and transfers

Delegates wishing to cancel or transfer within 10 working days of the course date will forfeit their course fee (unless on medical grounds). If the delegate is an Accredited Professional who has the course as part of their membership, they will be required to pay for the next course in full.

10.2.1. Cancellations

Delegates are required to give a minimum of 10 working days written notice before the course date if they wish to cancel their assessment and obtain a part refund. The payee will be refunded 50% of the course fee. If the delegate is an Accredited Professional who has the course as part of their membership, they will be allowed to book onto a future course using their discount one more time. Any subsequent cancellations made by the Accredited Professional will be expected to pay for the course in full. 

10.2.2. Transfers

Delegates are required to give a minimum of 10 working days written notice before the course date if they wish to transfer their course. A credit voucher for 75% of the course fee will be issued. You will have four weeks to re-book a course using the voucher code before it expires. You will be liable for any increase in fees applicable at the time of re-booking. If the delegate is an Accredited Professional who wishes to transfer, they can do so on one occasion per course type without incurring a transfer fee. 

Certificates will be sent via email within 28 days of the course taking place. Please ensure you have checked your name on the confirmation email and the register when attending the course for spelling. It is your responsibility to let the Accredited Professional Coach Team know of any spelling errors.

First Aid certificates are sent directly from the First Aid provider via email and may differ from the 28 days turn around. If you have not received them within 6 weeks of the course, please use this form to request a replacement 

It is the responsibility of the delegate to ensure the Accredited Professional Coach Team has the correct membership number at the time of the course to allow them to update your record. The BHS will send out reminders for when courses are needing to be updated only to BHS Accredited Professional Coaches. 

We are committed to making sure that all communications and interactions with all who engage with us are of the highest possible standard. We listen to all views and feedback received, welcoming both positive and constructive feedback, so that we can continue to improve the society and the services which we offer.

If you would like to raise a concern or, if you feel there are grounds for a complaint, please follow our complaints procedure.

To see our Privacy Notice, or if you need any further information, please write to us; BHS, Abbey Park, Stareton, Kenilworth, Warwickshire, CV8 2XZ or go to: www.bhs.org.uk/privacy