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Confidentiality and Your Details

We guarantee that your details will remain confidential and under no circumstances will they be passed on to the owner of the horse(s) or any other third party. Your contact details are required for several reasons:

  • Our Welfare Advisers may need to speak to you to get further details. For example, to clarify the location if they have a problem finding the horse(s).
  • Our Welfare Advisers may contact you following a visit and provide feedback. Please note, due to the complex nature of some cases and time needed to resolve specific issues, feedback may not be instant but it will be provided at the earliest opportunity. 
  • We may not have a Welfare Adviser available and a member of the team at BHS HQ will be in contact.

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