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Complaints and Appeals Process

It is hoped that reasons for a complaint or appeal in connection with the BHS Approved Centre Scheme are rare.  Submitted complaints must only relate to the Approved Scheme assessment criteria. If the complaint is about an Approved Centre then in the first instance, the problem should be discussed with the Centre Proprietor or Manager; most Centre Proprietors and Managers will wish to know of any issues at the earliest opportunity and may wish to help or attempt to resolve matters or give advice at an early stage.

If this is not possible or the complaint has not been resolved then please follow the process explained in the BHS Approved Centre complaints procedure.

If the complaint is about the Approved Centre Scheme, then please follow the process explained in the BHS Approved Centre complaints procedure.

If you wish to lodge an appeal upon the outcome of an Approved Centre Assessment then please follow the process explained in the BHS Approved Centre Appeals procedure.

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